mp500 FAQ — Everything You Need to Know

mp500 requires a government-issued photo ID — either an Indonesian KTP (national identity card) or a valid passport. You will also need to submit a document confirming your current address, such as a utility bill or bank statement issued within the last three months. KYC verification is mandatory before your first withdrawal is processed. Submitting clear, unobstructed scans speeds up the review, which typically completes within 24 hours during business days (WIB).

No. mp500 strictly enforces a one-account-per-person policy. Duplicate accounts are detected through identity document matching, device fingerprinting, and IP analysis. If multiple accounts are identified, they will all be suspended and any balances may be confiscated pending investigation. If you have forgotten your login credentials, use the password reset function on the login page rather than registering again.

Click the "Forgot Password" link on the mp500 Login page and enter your registered email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam or junk folder. If you still cannot access your account after following the reset steps, contact our support team at [email protected] with your registered email and full name, and our team will assist you promptly.

To permanently close your account, contact the mp500 support team at [email protected] with the subject line "Account Closure Request". Before closing, ensure your remaining balance has been fully withdrawn to your verified bank account or e-wallet. Account closure is irreversible. If the reason for closure is related to problem gambling, we strongly recommend requesting a self-exclusion first — details are on our Responsible Gaming page.

BCA bank transfers to mp500 are typically credited within 5 to 15 minutes after the transfer is confirmed on the BCA side. Transfers made during peak hours or on Indonesian public holidays may take slightly longer. If your deposit has not appeared after 30 minutes, contact support with your transfer receipt and the exact amount transferred in IDR. Our team will locate and credit the deposit manually.

The minimum deposit on mp500 is Rp 10.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 25.000 for local bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, and other supported banks. There are no deposit fees charged by mp500 — any transfer fee is determined by your own bank or e-wallet provider. We recommend checking your provider's fee schedule before transferring.

The minimum withdrawal to a Mandiri (or any supported local bank including BRI, BNI, BCA, CIMB Niaga, and BSI) is Rp 50.000. Withdrawals are processed within 15 minutes to a maximum of 3 hours during operational hours (07:00–23:00 WIB). Requests submitted outside this window are processed the following morning. Your withdrawal destination must be a bank account registered in the same name as your verified mp500 account.

Yes. mp500 supports all major Indonesian e-wallets for both deposits and withdrawals, including OVO, DANA, GoPay, ShopeePay, and LinkAja. Select your preferred e-wallet in the Cashier section, enter the amount in IDR, and follow the in-app payment prompt. E-wallet transactions are among the fastest on the platform, with most deposits credited in under 5 minutes. Note that your e-wallet must be registered under the same name as your mp500 account.

mp500 does not charge any platform-side withdrawal fees. One free withdrawal per day is included for all account tiers. However, your receiving bank or e-wallet provider may apply their own interbank transfer charges — this is outside mp500's control. If you make more than one withdrawal in a single calendar day, a small administrative fee of Rp 5.000 applies from the second request onward.

Navigate to the Sportsbook section from the main menu. Under the Football category, select BRI Liga 1 from the league list. You will see all upcoming and live matches featuring clubs like Persija Jakarta, Persib Bandung, and Bali United. Click a match to view available markets — including 1X2, Asian handicap (voor bola), over/under totals, and mix parlay (accumulator) options. Select your market, enter your stake in IDR, review the bet slip, and confirm. Minimum single bet is Rp 1.000.

Yes. You can fund your mp500 account via OVO and then use that balance to play togel (Indonesia's traditional numbers lottery) in the dedicated Togel section. mp500 offers multiple togel markets including 2D, 3D, and 4D draws with results published in real time. Simply deposit via OVO through the Cashier, wait for the credit to appear, and navigate to the Togel lobby to start placing numbers. Minimum togel bet is Rp 1.000 per line.

Return-to-Player (RTP) percentages vary by game and game studio. Most slot gacor (high-payout slot) titles from Pragmatic Play, PG Soft, and Habanero available on mp500 carry RTPs between 95% and 97.5%. Each game's RTP is listed in the individual game information panel — tap the "i" icon on any slot thumbnail to view it. Note that RTP is a long-run statistical figure and does not guarantee short-session outcomes.

Yes. mp500's live casino lobby, powered by Evolution Gaming, Pragmatic Play Live, and SA Gaming, includes live baccarat, roulette, blackjack, sic bo, and game show titles. All live tables are fully optimised for mobile browsers on Android and iOS — no app download is required. The platform uses adaptive streaming that adjusts video quality based on your connection speed, making it practical even on a standard Indonesian mobile data plan.

mp500 offers live cockfighting wagering — known locally as sabung ayam (traditional Indonesian cockfighting) — through our dedicated section. Matches are streamed live 24 hours a day with Meron (favourite) and Wala (underdog) betting options available on every fight. Stakes are placed in IDR and results are settled immediately after each match. Access the section via the mp500 Casino menu.

New mp500 members are eligible for a welcome deposit bonus on their first qualifying deposit. The bonus percentage and maximum cap are displayed on the Promotions page at the time of registration — offers are updated periodically. To claim the bonus, opt in from the Promotions page before making your first deposit. Bonuses are not awarded retroactively to deposits made without opting in first. Bonus funds are credited to your account within minutes of the qualifying deposit being confirmed.

Wagering requirements specify how many times you must wager a bonus amount before it converts to withdrawable cash. On mp500, standard bonus wagering requirements range from 15x to 30x the bonus value, depending on the specific promotion. For example, a Rp 100.000 bonus with a 20x requirement means you must place Rp 2.000.000 in total wagers before the bonus converts. Slot games typically contribute 100% toward wagering, while live casino games contribute 10–20%. Full terms are listed on each individual promotion.

Yes. mp500 runs weekly cashback promotions for sports bettors and slot players, as well as daily reload deposit bonuses during selected promotional periods — including during Ramadhan and around Indonesian Independence Day (17 August). Cashback is calculated on net losses within the qualifying period and credited to your account every Monday morning (WIB). Check the Promotions section regularly, as new offers are added frequently. VIP members receive enhanced cashback rates.

mp500's VIP programme operates on a tiered points system. Every real-money wager earns loyalty points — the higher your cumulative points total, the higher your VIP tier. Higher tiers unlock benefits including faster withdrawal processing, higher withdrawal limits, dedicated account managers, exclusive reload bonuses, and invitations to private poker tournament events. VIP tier status is reviewed monthly. Contact support to learn more about the current tier thresholds and benefits available at your level.

mp500 operates under an international online gambling licence and is subject to the regulatory requirements of its licensing jurisdiction. All games are provided by audited, certified studios — including Pragmatic Play, Evolution Gaming, PG Soft, and Microgaming — whose RNG (random number generator) systems are independently tested. The platform uses SSL encryption to protect all data transmissions, and financial transactions are processed through PCI-compliant payment systems.

mp500 uses 256-bit SSL encryption on all connections between your browser and our servers, ensuring that your personal details, banking information, and session data cannot be intercepted. We do not sell or share your personal data with third parties for marketing purposes. Two-factor authentication (2FA) is available and strongly recommended for all accounts. Our Privacy Policy provides a complete description of how your data is collected, stored, and used.

The minimum age to register and play on mp500 is 21 years old. This applies to all players regardless of location within Indonesia. Age is verified during the KYC process using a government-issued KTP or passport. Any account found to belong to a person under 21 will be immediately suspended, all funds returned via the original deposit method, and the registration blocked from that identity permanently. mp500 takes its age restriction obligations seriously.

Log in to your mp500 account and navigate to Account Settings, then select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits in IDR, activate a session time limit, or initiate a time-out period of 24 hours, 72 hours, one week, or one month. All limits take effect immediately. Reducing a limit applies instantly; increasing a limit is subject to a mandatory 7-day cooling-off period to protect against impulsive decisions made during a losing session.

Self-exclusion can be initiated directly from the Responsible Gaming tab in Account Settings. Available durations are 6 months, 1 year, 2 years, 3 years, or permanent. Once confirmed, your account is suspended immediately, all promotional communications are stopped, and re-registration under the same identity is blocked. For urgent requests where you cannot access your account, email [email protected] with the subject "URGENT — Self-Exclusion Request" and include your registered email and full name. Our team will action this within 30 minutes, 24/7.

mp500 customer support is available 24 hours a day, 7 days a week — including during Indonesian public holidays such as Idul Fitri, Nyepi, and Ramadhan. The primary contact channel is email at [email protected]. Indonesian-speaking agents are available during peak WIB hours (08:00–24:00 UTC+7). For responsible gaming emergencies, mark your email subject "URGENT — Responsible Gaming" for priority routing. Our target response time for urgent matters is under 30 minutes.